This policy explains how cancellations and refunds work for memberships purchased on LifePartner.World (lifepartner.world). It should be read together with our Terms & Conditions.
1. Nature of the service
Memberships are prepaid digital services that grant access to premium features (such as messaging, viewing contact details and priority visibility) for a fixed duration. Access is provided immediately upon successful payment.
2. Cancellation
- You may stop using a paid membership at any time. Because plans are one-time and do not auto-renew, there is no recurring billing to cancel.
- Cancelling does not, by itself, entitle you to a refund of the remaining period, except as set out below.
3. Refund eligibility
As digital benefits are made available instantly, membership fees are generally non-refundable once a plan is activated. We will, however, consider refunds in the following cases:
- Duplicate payment — you were charged more than once for the same order.
- Failed activation — your payment succeeded but the membership was not activated due to a technical error on our side and we are unable to resolve it.
- Unauthorised transaction — a payment made without your authorisation, subject to verification.
Refunds are not provided for change of mind, dissatisfaction with matches, failure to find a partner, account suspension/termination for policy violations, or partial use of a plan.
4. How to request a refund
Email support@lifepartner.world within 7 days of the transaction with your registered email, order/transaction ID, payment date and the reason for the request. We may ask for additional information to verify the claim.
5. Processing & timelines
- Approved refunds are processed to the original payment method via our payment gateway (Razorpay/Cashfree).
- We initiate approved refunds within 5–7 business days of approval. It may take an additional 5–10 business days for the amount to reflect, depending on your bank or card issuer.
- Applicable taxes already remitted may be adjusted as permitted by law.
6. Chargebacks
If you have a billing concern, please contact us first — we aim to resolve issues quickly. Initiating a chargeback without contacting us may result in suspension of your account pending resolution.
7. Contact
For any refund or billing question, email support@lifepartner.world or use our Contact Us page.